Account Creation

When registering for an account, users are asked if they are joining an existing company or registering a new one. It is important to let your team know (if you plan on having multiple users) about this option and instruct them accordingly. 

• New Company Registration
  • Simply fill out the form and create an account. Once your account is created, you will be provided a Unique ID for your organization. It is very important that you keep this, as it will be used by others to join your organization when they register. Note if you do lose this, it can be retrieved by logging in and navigating to Manage Company Profile, where it is displayed at the bottom of the profile. 
  • NOTE: The first user registered to an organization will automatically be created as an org admin. This will allow them the ability to manage other users, including creating, deleting and resetting user passwords. See "Admin Menus" section for more details on the admin functions. 
• Join an Existing Company
  • To join an existing org, the user will simply fill out the registration form as before but will select "No" when asked if they are registering a new company. By selecting "No" the user will be prompted to enter the Unique ID provided by the org admin. This is automatically map the new user to the existing organization, giving them access to all scans and reports for that organization. 

• MFA - All users are required to register an MFA device. This is done to secure your account and is easily accomplished by using any standard Authenticator Application on a smartphone, such as Google Authenticator, Microsoft Authenticator or the like. Simply scan the QR to add the account. You will need this TOTP code whenever accessing the application. 
  • NOTE: If a user needs to reset their MFA code, this can be done by any org admin via the user management menu. If all admins require a reset, please contact support for instructions on how to reset.